Virtual Queue
Current Pain points
Challenges around overcrowding, long wait times for attractions, and the complexities of navigating new reservation systems.
Opportunity
The Disney Virtual Queue Extension reimagines the park experience by blending advanced technology with interactive storytelling, creating a seamless and magical journey for guests.
Designed to reduce crowding and enhance the overall park atmosphere, the virtual queue system would allow guests to reserve their spot in line for rides directly through the Disney app.
While waiting in their virtual queues, guests can participate in an interactive game that celebrates Disney's magic and creativity.
Accessible within the Disney app, each patch represents a specific ride or attraction and serves as a digital keepsake of the experience.
Collecting patches becomes a fun and rewarding activity, creating lasting memories of every magical moment.